Pet Portrait Painting

Thank you for choosing Custom Art By Madysyn! We are committed to providing you with timely and reliable shipping services. Please read our shipping policy carefully to understand how we handle shipping and delivery.

Shipping Methods

We offer a variety of shipping options to meet your needs, including:
- Standard Canada Shipping:  3-7 business days]
- Express Shipping: 2-5 Business Days {Regarding where you are located in Canada}

Shipping fees will vary based on the shipping method selected, package weight, and destination.

Processing Time

All orders are processed within [1-3] business days. Orders are not processed on weekends or holidays. If we experience a high volume of orders, shipments may be delayed. In that case, we will notify you via email.

Shipping Destinations

At this time we currently ship around Canada Only. If you do not see your country listed at checkout, please contact us for assistance.

Shipping Rates

Shipping rates are calculated at checkout based on the selected shipping method, package weight, and destination. We may offer promotions or free shipping on orders over a certain amount, which will be clearly indicated on our website.

Order Tracking

Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this tracking number to monitor the status of your shipment. Please allow up to [24-48] hours for tracking information to be updated.

Delivery Issues

If your order has not arrived within the estimated delivery time, please contact our customer service team at customizedartbymadysyn@gmail.com for assistance. We will work with the shipping carrier to resolve any issues.

Lost or Stolen Packages

Custom Art By Madysyn is not responsible for lost or stolen packages once the tracking shows that the package has been delivered. If you believe your package is lost or stolen, please contact the carrier directly. We recommend ensuring that you provide a secure delivery location for your order.

Returns and Exchanges

For information on returns and exchanges, please refer to our Return and Refund Policy

Contact Us

If you have any questions or concerns regarding our shipping policy, please don’t hesitate to contact our customer service team at customizedartbymadysyn@gmail.com. We’re here to help!

Thank you for shopping with Custom Art By Madysyn. We appreciate your business!

Refund and Return PolicyThank you for shopping with us! We strive to ensure you are completely satisfied with your purchase. If you are not fully satisfied, we are here to help. Please read our refund and return policy carefully.

Returns

Eligibility for Returns:
- Items must be returned within 30 days of the purchase date.
- Items must be in their original condition, unused, and in the original packaging with all tags attached.
- Certain items are non-returnable, including Final Sale Items, and Customized Items.

Return Process:
To initiate a return, please:
1. Contact our customer service team at customizedartbymadysyn@gmail.com to request a return authorization.
2. Pack the item securely in its original packaging, including all accessories and paperwork.
3. Ship the item to the address provided by our customer service team. You are responsible for the return shipping costs unless the return is due to a defective item or an error on our part.

Refunds

Refund Process:
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within [5-10] business days.

Partial Refunds:
- We reserve the right to issue partial refunds for items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.

Exchanges

If you would like to exchange an item for a different size or colour, please follow the return process above and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 5 business days of receiving the item. We will provide you with instructions on how to return the item and will cover the shipping costs for the return.

Final Sale Items

Please note that certain items are marked as final sale and cannot be returned or exchanged. These items will be clearly indicated on our website or at the point of sale.

Customized Items 

Please be aware the Customized Items cannot be returned or exchanged as they are customized per customer. These Items will be clearly indicated on our website

Contact Us

If you have any questions regarding our return and refund policy, please reach out to our customer service team at customizedartbymadysyn@gmail.com. We are here to assist you!

Thank you for choosing Custom Art By Madysyn. Your satisfaction is our top priority!